Terms and Conditions of Service
Effective Date: 06 June 2026
These Terms and Conditions apply to all services provided by Envipro Floor Care ("Envipro", "we", "our", "us") to residential, commercial, and industrial customers ("Customer", "you", "your"). By booking our services, you agree to these Terms and Conditions.
1. Services Provided
Envipro Floor Care provides, but is not limited to:
- Carpet Steam Cleaning
- Upholstery Cleaning
- Tile & Grout Cleaning
- Floor Strip & Seal
- Floor Deep Cleaning​
2. Quotations
All quotations are valid for 30 days unless otherwise stated. Quotes are based on information provided by the customer and may be subject to inspection. Additional charges may apply if the condition, size, or scope of work differs from the original description. Any variations will be discussed and approved before additional work is undertaken.
3. Access Requirements
The customer agrees to:
- Provide safe and unobstructed access to the work area.
- Ensure utilities such as water and electricity are available where required.
- Remove fragile, valuable, or personal items before service commencement.
- Advise Envipro of any hazards, damaged flooring, loose tiles, electrical risks, or other safety concerns.
Envipro reserves the right to refuse or suspend work where unsafe conditions exist.
4. Health and Safety
For safety reasons:
- Children and pets must be kept away from work areas during service delivery.
- Customers should avoid walking on freshly cleaned or sealed floors until advised.
- Wet surfaces may present a slip hazard.
- Customers must exercise caution around hoses, cables, machinery, and cleaning equipment.
5. Stain Removal and Cleaning Results
While every effort is made to achieve the best possible result:
- Envipro cannot guarantee the removal of all stains, marks, odours, or discoloration.
- Permanent stains caused by dyes, acids, bleach, chemicals, urine damage, burns, wear, sun fading, or previous cleaning attempts may not be removable.
- Results may vary depending on the age, condition, and material of the surface being cleaned.
6. Pre-Existing Damage
Envipro is not responsible for pre-existing conditions including but not limited to:
- Worn or damaged carpet fibres
- Delamination of carpets
- Loose or cracked tiles
- Missing grout
- Faded flooring
- Water-damaged surfaces
- Existing scratches or scuff marks
- Loose upholstery fabric
- Manufacturing defects
Any visible concerns identified before cleaning will be brought to the customer's attention where possible.
7. Floor Strip and Seal Services
The customer acknowledges that:
- Final appearance depends on the existing condition of the floor.
- Deep scratches, stains, discolouration, and wear may remain visible after treatment.
- Floors require curing time after sealing.
- Furniture should not be returned to treated areas until advised by our technician.
Envipro is not responsible for damage caused by premature use of treated surfaces.
8. Tile and Grout Cleaning
Envipro cannot be held responsible for:
- Loose, cracked, chipped, or damaged tiles
- Missing grout
- Previously repaired grout
- Hidden defects revealed during cleaning
- Existing water damage or structural issues
Grout colour restoration results may vary depending on the condition of the surface.
9. Upholstery Cleaning
Customers acknowledge:
- Fabric shrinkage, colour loss, or dye migration may occur due to manufacturing defects or previous treatments.
- Certain stains and odours may not be fully removable.
- Delicate fabrics may require specialised cleaning methods.
10. Customer Satisfaction Guarantee
Envipro Floor Care offers a 7-Day Workmanship Guarantee. If you are dissatisfied with the quality of our workmanship:
- Notify us within 7 days of service completion.
- Allow us a reasonable opportunity to inspect the issue.
- Allow us the opportunity to rectify the concern.
This guarantee does not constitute a refund guarantee and is limited to workmanship-related issues.
11. Payment Terms
Unless otherwise agreed in writing:
- Payment is due immediately upon completion of services.
- Commercial clients may be approved for invoice terms.
- Standard commercial payment terms are 7 or 14 days from invoice date.
- Overdue invoices may incur administration and recovery costs.
Envipro reserves the right to suspend future services for overdue accounts.
12. Cancellations and Rescheduling
Residential Bookings:
- More than 24 hours notice: No charge.
- Less than 24 hours notice: Cancellation fee may apply.
Commercial Bookings:
- More than 48 hours notice: No charge.
- Less than 48 hours notice: Cancellation fee of up to 25% of the quoted value may apply.
Where technicians arrive on-site and work cannot proceed due to customer-related circumstances, a call-out fee may apply.
13. Limitation of Liability
To the maximum extent permitted by law:
- Envipro's liability is limited to the value of the services provided.
- We are not liable for indirect, consequential, incidental, or special damages.
- We are not responsible for losses arising from circumstances beyond our control.
Nothing in these Terms excludes rights available under Australian Consumer Law.
14. Insurance
Envipro Floor Care maintains appropriate public liability insurance. Proof of insurance can be provided upon request.
15. Australian Consumer Law
These Terms and Conditions operate subject to the guarantees and protections provided under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict, or modify any rights that cannot legally be excluded.
16. Photography
Envipro may take before-and-after photographs for quality control, training, or marketing purposes. No identifying personal information will be published without customer consent. Customers may request that photographs not be used for marketing purposes.
17. Force Majeure
Envipro shall not be liable for delays or failure to perform services due to events beyond reasonable control including:
- Severe weather
- Flooding
- Fire
- Equipment failure
- Power outages
- Government restrictions
- Natural disasters
18. Acceptance
By accepting a quote, booking a service, signing a work order, or allowing Envipro Floor Care to commence work, the customer acknowledges and agrees to these Terms and Conditions.